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Natural & Eco-Friendly Products

FAQ's

Discover our FAQ's where we will answer our most asked questions so you don't need to wait on an answer.

OriGens Product Questions

How are OriGens products different from other similar products on the market?

Most suppliers of biological cleaning formulas offering the same type of products consist of a single standard bacterial blend for every product and application. The Origens products are designed to be application specific and contain more than one strain of bacteria. Some competitors produce formulas that use harsh chemicals that are not environmentally-responsible nor the safest for you. Origens cleaners contain no chemicals.

Are OriGens products tested?

Our products undergo rigorous lab testing to ensure effectiveness and safety. The products are designed by using solution-specific applications. No other microbial range offers such comprehensive data as to the quality and validity of these products.

How do OriGens cleaners and odor eliminators work?

The best way we can explain how Origens products work is to liken the active ingredient to the arcade game, from years ago, that had the little mouth creature that went around and gobbled up the “enemies”. Our little gobblers are a type of bacteria which is common, abundant and safe. They come directly from the earth and are powerful, natural decomposers of organic waste

Can I use OriGens Pet Odor Eliminator on my pets?

It is NOT formulated for use ON animals. Although the Pet Odor Eliminator is safe and non-toxic as with all of the Origens products. We recommend using Pet Odor Eliminator on pet bedding, crates, carpets, vehicles, collars, leashes or any other surfaces pets come in contact with.

Are OriGens products harmful to me, my pets or children?

OriGens products are safe and non-toxic. These products are not labeled for topical use and are not for consumption. We do not recommend anyone consume any of our products.

Will OriGens products stain my carpet, floors, walls, counters, couches or leather seats?

Our Origens products are water based and will stain any surface that water will stain. It is recommended that you test the product in an inconspicuous place on the surface you are treating. Read the label and follow all directions prior to using. Always wipe or blot away any excess.

Can OriGens products be used outdoors and around pools, lakes, ponds, etc?

All the Origens products are non-toxic, biodegradable and aquatic safe.

Avenger Product Questions

What is Avenger® Weed Killer Organic Herbicide?

Avenger Weed Killer is a fast acting, highly effective, non-selective, post-emergence organic herbicide that safely kills weeds, grasses & broadleaves.

How does Avenger Weed Killer work?

The active ingredient, d-Limonene (citrus oil) naturally strips away the waxy plant cuticle, causing it to dry up and die.

What is the active ingredient in Avenger Weed Killer organic herbicide?

The active ingredient is an emulsified d-Limonene (citrus oil), which acts as a natural degreaser. D-Limonene is found in more than 300 fruits, vegetable, herbs and spices. The U.S. Food and Drug Administration (FDA) classifies d-Limonene as Generally Recognized as Safe (GRAS) – essentially no measurable toxicity for certain uses. The Environmental Protection Agency (EPA) states that “d-Limonene is practically non-toxic to birds, fish and mammals and is highly biodegradable.” d-Limonene is an excellent degreasing agent and is commonly used in soaps, foods, lotions, mouthwash and perfumes.

What other ingredients besides d-Limonene are in Avenger Weed Killer?

Avenger’s patented Ready to Use (RTU) formula is made up of water and 17.5% d-Limonene. The remaining ingredients are proprietary non-toxic and safe surfactants to help dissolve the d-Limonene (Citrus Oil) in water.

Avenger DOES NOT contain the following ingredients:

• Glyphosate • Corn gluten • Acetic Acid/Clove Oil Combination • "Food Grade" 200 Grain Vinegar or 20% Acetic Acid • Fatty Acid • Salt • Any synthetic chemicals

How is d-Limonene produced?

When the juice is squeezed from oranges, an oily film remains on top; this oil is primarily composed of d-Limonene. The citrus rind is then squeezed further to remove any remaining oil in the citrus skin. That citrus oil primarily made of d-Limonene.

Does it have to be hot or sunny to work?

No, Avenger will work under cool (down to 40ºF) and overcast conditions. This gives growers an opportunity to get an earlier start on weed control, as weeds are generally smaller, more susceptible and less likely to recover. Faster results will be seen on a hot, humid, sunny days.

How does rain affect Avenger Weed Killer?

Do not spray Avenger in the rain or if rain is expected within one hour. It can wash the product off the plant leaf surface reducing the product’s efficacy as well as transfer to plants and grasses that you don’t want to kill.

How soon can pets and children inhabit into sprayed areas?

Pets and children can inhabit sprayed areas as soon as the spray dries. As long as the weed remains wet, children and pets may inadvertently transfer the product to desirable foliage and possibly affect that foliage.

How does Avenger‘s effectiveness compare to other weed killers that contain the leading synthetic chemical Glyphosate?

University and independent testing results prove that Avenger is as effective, but faster acting when compared to leading synthetic herbicides including Glyphosate. Glyphosate typically takes 7 to 14 days to work; Avenger acts much faster, often seeing results in 1-2 hours.

How does Avenger differ from other herbicides that contain vinegar (acetic acid), citric acid, clove oil and fatty acids (soap)?

Avenger is made from natural ingredients without the use of any chemicals in the formula and without any of the ingredients being chemically altered. When tested against herbicides that contain vinegar (acetic acid), citric acid, clove oil and fatty acids (soap), Avenger is more effective with quicker results.

Why is Avenger Weed Killer more expensive than herbicides containing Glyphosate?

We believe our pricing fairly reflects the cost of producing an organic herbicide that is highly bio-degradable, highly effective and safe to use around pets and wildlife. The strict conditions associated with producing d-Limonene and the required organic certifications raise the cost per unit. d-Limonene is of a natural origin and is made through a process of when juice is squeezed from oranges. Glyphosate is a made through a chemical process and is manufactured in large quantities. Organic certifications are not required nor are the same strict conditions needed to produce Glyphosate for mass production. This results in low production, processing, distribution and marketing costs per unit.

Does Avenger Weed Killer contain Genetically Modified ingredients?

None of our products contain genetically modified (GM) ingredients. In fact, to be considered for National Organic Program approval (EPA+USDA) and as a Organic Materials Review Institute (OMRI) listed product, products CAN NOT contain any (GM) ingredients.

Is Avenger Weed Killer Environmental Protection Agency (EPA) registered and approved?

Yes. EPA registration numbers: Concentrate #82052-1; RTU #82052-3. Avenger® is EPA approved under the label language indicating that all ingredients (active and inert) in a pesticide product and all uses meet the criteria defined by the U.S. Department of Agriculture (USDA) National Organic Program (NOP) Rule - Approved for Use in Organic Gardening – NOP Rule. “FOR ORGANIC GARDENING” is intended to be used where the product is typically for residential use.

Is Avenger Weed Killer cleared by Organic Materials Research Institute (OMRI)?

Yes. OMRI independently reviews products that are intended for use in certified organic production, handling and processing. A thorough review of products ensures that they comply with USDA organic standards.

Is it harmful if I breath in the vapors found in Avenger Weed Killer?

Avenger’s active ingredient d-Limonene is a strong degreasing agent. While it is organic and safe for the environment, it is very powerful and care has to be taken when handling. Note: Always read and follow label directions for all products. Information here is not a substitute for directions on the product labels.

If Avenger Weed Killer is an organic product, why does the label say “Harmful if absorbed through skin” and “Flush skin for 15 to 20 minutes”, is it safe to use?"

Avenger’s active ingredient, d-Limonene is a strong degreasing agent. While it is organic and safe for the environment, it is very powerful and care has to be taken when handling any strong substance. Note: Always read and follow label directions for all products. The information provided here is not a substitute for directions on the product labels.

What is the re-entry interval after spraying Avenger Weed Killer?

For all non–agricultural situations (homeowner, landscaper, municipalities, etc.) there is no re-entry time. However, we recommend that you allow for complete dry time before re-entry. This will prevent Avenger® from unintentionally spreading to plants and grasses that you don’t want to kill to in another area.

What are the mixing ratio and rates for Avenger Weed Killer Concentrate?

For Small annual weeds: For control of annual weeds less than 6 inches tall, use a 1:6 ratio (1 part of Avenger Weed Killer into 6 parts of water). For Larger annual weeds: For the control annual weeds above 6 inches, use a 1:4-1/2 ratio (1 part of Avenger Weed Killer in 4-1/2 parts of water). Harder to control weeds (weeds with a thick cuticle such as ivy and hard to control perennials): Use a 1:3 ratio (1 part of Avenger® Weed Killer in 3 parts of water

Can I plant after spraying Avenger Weed Killer?

Sprayed areas can be planted within 2-3 hours after application or after the solution dries. Through a process called half-life, the product dissipates and turns into CO2 after it has dried.

Does Avenger Weed Killer kill the roots?

It depends on the depth of root system. Avenger naturally strips away the waxy plant cuticle, causing it to dehydrate and die. If the weed has a shallow root system, such as annual weeds, killing the tops can kill the roots. If the weed has a deep tap root, such as a perennial weed (dandelion), removing the top growth will not immediately kill the root. Additional applications may be necessary. For best results, spray weeds when they are small so they are more susceptible to Avenger® and less likely to recover.

How fast will I see results with Avenger Weed Killer?

Avenger is fast acting. Weeds can show darkening of foliage within hours. On warmer days, a complete burndown typically occurs in less than one day.

What weeds are most responsive to Avenger® Weed Killer?

Avenger kills most weeds, grasses and broadleaves. The active ingredient, d-Limonene is a strong degreasing agent which essentially dissolves the waxy cuticle of the plant. Thus, plants with thinner cuticles are most responsive to Avenger. Younger and smaller weeds that are growing quickly will be easier to kill than mature, hardened off weeds. Also, weeds in a hot and humid environment will have thinner cuticles than those same plants in dry conditions. Avenger® controls most weeds, grasses and broadleaves including: Spurge, Sowthistle, Redroot Pigweed, Tumbling Pigweed, Annual Bluegrass, Shepherd’s Purse, Common Purselane, Common Chickweed, Clover, Hairy Fleabane, Crabgrass, Smooth Crabgrass, Dandelion, Whitestem Filaree, Bermuda Grass, Bindweed, Shepherds Purse, Prickly Lettuce, Lambsquarters and Little Mallow.

Will Avenger Weed Killer prevent weeds from coming back?

Avenger is a fast-acting, post-emergence herbicide for use on weeds that already exist. It will not control weeds that have yet to germinate.

Is Avenger Weed Killer okay to use on grass and not kill it?

Avenger is a non-selective herbicide and will affect all contacted vegetation. Avoid contacting desirable plants. Overspray or drift will injure or kill contacted vegetation. Do not spray on lawns, as it will damage or kill treated grass.

Order Status

Has my order shipped?

Click the "My Account" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

How do I create an account?

Click on top account button > click on create account

How do I edit my account information?

Click the "My Account" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please check our refund policy link given in the footer section

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

Do you ship to my country?

Please create an account by clicking the "My Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Buyer's Guide

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

How do I contact you?

Please click on contact us on footer to contact us

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Our mission is to offer a variety of natural, extremely effective, and eco-friendly products to meet the needs of businesses and consumers who desire to keep themselves and the earth safer, cleaner and healthier.

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